Amazon is ending help for a program that allowed sufferers to share HIPAA-protected well being info with healthcare organizations by Alexa. The information was first reported by Voicebot.ai.
The invite-only program, which first launched in 2019, allowed choose builders to create and launch HIPAA-compliant healthcare abilities for Alexa (abilities are the third-party voice apps that run on Alexa units). The abilities launched as a part of this system allowed customers to ask the digital assistant for assist with issues like reserving an appointment, accessing hospital post-discharge directions, checking on the standing of a prescription supply and extra.
Amazon launched this system with six healthcare organizations, together with Boston Kids’s Hospital, Livongo, Swedish Well being Join, Cigna Well being Right now, Atrium Well being and Specific Scripts. As of final week, solely three of those organizations had functions lively on the Alexa Abilities retailer, in line with Voicebot.ai.
“We commonly overview our experiences to make sure we’re investing in providers that can delight prospects,” a spokesperson from Amazon advised TechCrunch in an electronic mail. “We’re persevering with to take a position closely in growing healthcare experiences with first and third-party builders, together with Alexa Sensible Properties for Healthcare.”
The Alexa Sensible Properties for Healthcare unit goals to make it straightforward and price efficient for hospitals and suppliers to care for his or her sufferers. Final yr, Amazon rolled out new options for healthcare suppliers and senior dwelling facilities as a part of Alexa Sensible Properties. The options had been designed to satisfy the wants of deploying Alexa units at scale and can enable the ability’s directors to create custom-made experiences for his or her residents or sufferers.
Amazon’s resolution to finish help for HIPAA-protected Alexa software comes as Enterprise Insider just lately reported the corporate is on tempo to lose $10 billion this yr from Alexa and different units. As well as, Amazon’s Alexa workforce was reportedly the most-affected by layoffs on the firm. Previous to the official layoffs announcement, experiences indicated that Amazon’s management was intently evaluating its Alexa enterprise.
This latest improvement is the newest flip in Amazon’s push into healthcare, as the corporate made quite a few headlines this yr in relation to its healthcare initiatives.
In August, the corporate shut down Amazon Care, which had been a telehealth employer-focused digital major care enterprise. The service first launched in 2019 as a pilot program in Seattle, and it’s unclear simply how a lot traction it had gained earlier than being shut down.
Final month, the corporate launched Amazon Clinic, which Amazon describes as a digital well being “storefront.” With Amazon Clinic, customers can seek for, join with and pay for telehealth care, addressing a wide range of situations which are a number of the extra well-liked for telehealth consultations in the present day. Amazon Clinic initially launched in 32 states within the U.S.